These Terms of Service (“Terms”) govern your use of the Patchwell website (“Site”) and all products, services, and content available through Patchwell (“we”, “our”, or “us”). By accessing or using the Site, you (“User” or “you”) agree to comply with these Terms, as well as any applicable laws and regulations.
If you do not agree to these Terms, please refrain from using the Site or making any purchases.
1. Use of the Site
Patchwell provides an online marketplace where Users can purchase products, including patches, pads, masks, and other related items (“Products”). By using the Site, you agree to:
Use the Site solely for lawful purposes and in accordance with these Terms.
Provide accurate and complete information when creating an account or placing an order.
Not use the Site for fraudulent or unlawful activities, including but not limited to identity theft, fraudulent payments, or illegal reselling of Products.
2. Account Registration
In order to access certain features of the Site (e.g., placing an order), you may be required to create an account. When registering, you agree to provide accurate, up-to-date information, including your name, shipping address, payment details, and contact information. You are responsible for maintaining the confidentiality of your account credentials and agree to notify Patchwell immediately of any unauthorized use of your account.
3. Orders and Payment
By placing an order on the Site, you are making an offer to purchase the selected Products, subject to these Terms. We reserve the right to accept or reject your order for any reason, including but not limited to product availability or errors in pricing or descriptions.
Payments for Products must be made through our secure payment gateway. You agree to provide accurate payment information and authorize Patchwell to charge the total amount for your order, including shipping fees, taxes, and any applicable charges.
Refunds and Returns: Our return and refund policy is detailed in a separate section on the Site. By purchasing from Patchwell, you agree to the terms of this policy, which governs the eligibility and procedures for returns and refunds.
4. Product Information
While we strive to provide accurate and up-to-date product descriptions, images, and pricing, we do not guarantee the accuracy, completeness, or reliability of such information. Patchwell reserves the right to modify or discontinue any product at its discretion without prior notice. All prices are subject to change, and we will notify you of any significant changes to pricing before processing your order.
5. Shipping and Delivery
Patchwell aims to process and ship orders in a timely manner. Shipping costs will be calculated at checkout and are based on the delivery address and the weight of the order. Estimated delivery times are provided as a guide and may vary depending on external factors such as shipping carrier delays.
You are responsible for providing an accurate shipping address. If the address is incorrect or undeliverable, Patchwell is not responsible for any delays or additional costs incurred.
6. User Conduct
By using the Site, you agree not to:
Violate any laws, regulations, or third-party rights while using the Site.
Engage in any conduct that disrupts the Site’s functionality or harms other users.
Use the Site to upload or transmit harmful content, including viruses, malware, or spyware.
Impersonate any person or entity or provide false information during account creation or order placement.
7. Intellectual Property
All content on the Site, including text, graphics, logos, images, videos, and software, is the property of Patchwell or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You agree not to copy, modify, distribute, or reproduce any of the content without Patchwell’s explicit permission.
8. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in our Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by law, Patchwell shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the Site or Products. This includes, but is not limited to, any errors in product descriptions, delays in shipping, or unauthorized access to your account.
In no event shall Patchwell’s liability exceed the total amount paid by you for the Products in question.
10. Dispute Resolution
Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association or Similar Entity]. The arbitration will take place in Manchester, United Kingdom, and the language of the arbitration will be English. This clause does not prevent you from seeking preliminary injunctive relief in a court of competent jurisdiction.
11. Modifications to the Terms
Patchwell reserves the right to update or modify these Terms at any time. We encourage you to review these Terms periodically to stay informed about any updates. By continuing to use the Site after any changes, you accept and agree to the updated Terms.
12. Termination
Patchwell reserves the right to suspend or terminate your access to the Site, without notice, if we believe you have violated these Terms. Upon termination, your right to use the Site will immediately cease, but any obligations or liabilities incurred prior to termination will remain in effect.
13. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us:
Patchwell